Bookings are subject to the following terms and conditions:

• A contract between you (the lead booker) and the owner (of Grayash Cottage) will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The deposit/full payment must be paid within three (3) days of the booking being placed.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• We require the names, ages, and contact details of all guests.
• A 25% deposit of the holiday cost is payable at the time of booking.
• Bookings made less than sixty (60) days before your arrival date must be paid in full, plus the £100 refundable damage deposit (if requested).
• The balance must be paid no later than sixty (60) days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
• All cancellations must be notified in writing and once received we will confirm the cancellation.
• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

• If we are successful in getting a replacement booking, we will refund the total amount paid less a 5% booking fee and any difference in price between your original and the replacement booking.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
• The maximum number of persons occupying the property must not exceed (5 persons) and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at 3pm on the arrival date and guests are required to leave the rental by 11am on the day of departure. Failure to do so may result in you being charged a further day’s rental.
• You must not use the property except for the purpose of a holiday.
• Smoking is not allowed in the property.
• If smoking outside the premises you must not allow your smoke to enter the building via open windows/doors, etc.
• Pets (if not allowed), vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense.

As pet lovers ourselves, we know that pets are an integral part of the family and we understand that you may want ALL members of your family with you on holiday. We accept this and welcome friendly, obedient and house trained dogs at Grayash Cottage. Here’s some useful advice from the RSPCA about taking your dog on holiday.

However, we hope you’ll understand that we can only do this under certain conditions:

• As a small cottage property, we only allow up to 2 dogs maximum, no other kinds of pets.
• Dogs must be declared at booking and the cost is free (unless damage is caused by your dog, see below).
• Please don’t let dogs on the furniture, especially sofas and beds.
• Guests are responsible for cleaning up after their pets.
• Please clean muddy dogs prior to entering the property. We do not provide cleaning materials due to risks of allergies, etc. Please bring your own dog towel with you.
• Dogs must not be left alone in the property.
• If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
• You are responsible for your dog(s) and you will be charged for any damage caused by your dog(s) (liquid, solid or destruction).

The safety of people staying in our cottage is paramount. When you book, your contract includes our commitment to keep you safe from fire, but your commitment also extends to remaining alert to the potential causes of fire.

Smoking is prohibited anywhere inside the premises. Smoking is permitted in the courtyard, but utmost care must be taken to fully extinguish cigarettes, including e-cigarettes, before re-entering the premises.

Also prohibited:

• candles
• tea lights
• ethanol burners
• LPG cookers
• portable heaters
• deep fat fryers
• any device not provided by the property owner which is lit/fuelled by a naked flame or uncontrollable heat source. 
• Use of the log burner is permitted only by following the guide provided.
  For reference: https://uk-air.defra.gov.uk/assets/documents/reports/cat09/1901291307_Ready_to_Burn_Web.pdf 

Further Fire Safety advice:

• Keep combustable materials, refuse, recycling, etc away from heat sources and, if placing outside, keep them as far away from the premises as possible (place near the courtyard wall – right side of courtyard).

If a fire occurs:

IMPORTANT: Guests are not expected to fight fires.

• Alert all guests staying in the property.
• All guests should exit the property together by the safest route.
• Call the fire service. The number is 999.
  
  They’ll ask for the location: 
  7 South Terrace
  Bowness-on-Windermere
  Cumbria
  LA23 3BH

  
  What3Words for 7 South Terrace is: ///both.brotherly.sailing  
  https://vimeo.com/441335106 

  
  They’ll ask what is on fire:
  Two storey terraced house.

  
  They’ll ask if anyone is trapped inside:
  Mention who is trapped and where in the house. Mention if the person trapped has disabilities which may impact their ability to exit the property unaided.

• Don’t re-enter the property for any reason
• Alert neighbours and bystanders if the fire is extensive.
• Remain close to the property (to help alert the fire service to the location), but at a safe distance.
• Follow guidance provided by the fire service in attendance.
• Contact the property owner.

If your clothes catch fire:

• Don’t run around, you’ll feed the fire with oxygen and make the flames worse;
• Lie down and roll around. Limiting how it can burn makes it harder for the fire to spread;
• Smother the flames with a heavy material, like a coat or blanket – anything to starve the fire of oxygen;
• Remember… STOP, DROP and ROLL!

amount and the safety of other people and our premises is very high on our list, too.s pet lovers ourselves, we know that pets are an integral part of the family and we understand that you may want ALL members of your family with you on holiday. We accept this and welcome friendly, obedient and house trained dogs at Grayash Cottage. Here’s some useful advice from the RSPCA about taking your dog on holiday.

However, we hope you’ll understand that we can only do this under certain conditions:

• As a small cottage property, we only allow up to 2 dogs maximum, no other kinds of pets.
• Dogs must be declared at booking and the cost is free (unless damage is caused by your dog, see below).
• Please don’t let dogs (even well-behaved dogs) on the furniture, especially sofas and beds.
• Guests are responsible for cleaning up after their pets.
• Please clean muddy dogs prior to entering the property. We do not provide cleaning materials due to risks of allergies, etc. Please bring your own dog towel with you.
• Dogs must not be left alone in the property.
• If the property requires additional cleaning due to excessive dog hair or if dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning costs.
• You are responsible for your dog(s) and you will be charged for any damage caused by your dog(s) (liquid, solid or destruction).

Damage deposit and related information.

• In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £X is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday and you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bedlinen outside.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating, air conditioning or any electrical appliances when you go out – we’re an eco-friendly holiday home.
• Please don’t take any bath towels with you to the lake(s).
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property or location, except where permitted (umbrellas, etc).
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• You are responsible for the supervision of any visitors invited into the property.

Parking

• A free parking permit is provided, but no guarantee of a parking space directly outside the property is guaranteed. Your free parking pass can also be used in the parking bays in the adjacent streets, on Lake Road (A5074), etc. Please park your vehicle with consideration of other road users, pedestrians and properties. The free parking permit limits one (1) vehicle to free parking.
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm and 8 am.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
• Please do not have barbecues at Grayash Cottage.
• Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.

Check out

• Checkout is no later than 11am on the day of departure.
• Please take your own possessions with you.
• Leave the property in the clean and organised state you found it.
• The use of services of a third-party supplier (e.g. a chef, beauty treatments) are not permitted inside Grayash Cottage. If you bring in a third-party supplier, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers. Damages will be sought from you as the person responsible for the booking. You will need to consider your own action against the supplier to recover these costs.
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are not suitable for use at the property and are strictly forbidden.
• You are liable for any damage or loss suffered by us due to your unauthorised use of domestic chargers.
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if your party/visitors do not abide by the rules.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.